This is a three-year contract with basic wage adjustments of 0% for year 1 (2017/2018); 0% for year 2 (2018/2019) and a re-opening salary for year 3 (2019/2020). Negotiations on the re-opening of wages would begin no later than September 30, 2019 and, if we cannot agree on a general wage adjustment by October 31, 2019, we or the employer can request an interest rate deferral procedure. A 36-month renewal contract, which came into effect from April 1, 2011 to March 31, 2014, was concluded in February 2012 during the conciliation phase. Negotiation duration – 14 months. Here are some more important changes in this new agreement: New Language, which defines the names Acting Incumbency and Short Term Incumbency, as well as the definition of trigger points and a minimum and maximum time limit for both roles; A language that was abolished, which limited weekend bonuses to workers who work weekends “as part of their regularly scheduled work week”; The recall allowance is now for “all hours worked and the time they spend directly from and to work; Compensation for telephone consultation is now a “minimum of 30 minutes per call at the applicable overtime rate;” – Modified language in which travel is required for bereavement holidays, salary increase if you must travel between 250 and 750 kiloms. If you must continue to travel, the bereavement leave with payment would be extended by 29 hours of overtime; A worker is now considered to have obtained and resigned if he no longer has three consecutive days of work in the workplace “without prior authorization” from an employer official. Workers are not presumed to have “abandoned” their positions, provided they have contacted and discussed the reason for their absence with their “direct guide”;┬áIncreased the amount of reimbursement if you must present a medical certificate or a certificate of attendance from $75 to $100; New language, which provides that workers must be reimbursed a maximum of $125 per fee incurred if the employer requests additional medical information; The customer service specialist no longer has a 12-month trial.